Step on the welcome mat
When you get to one of our stores, you’ll be greeted by one of our retail members' bright smiles! You can be sure that every federal and provincial COVID-19 regulation is being followed at all times – we take our staff and customers’ safety very seriously. We’ll then ask you to slip on your mask and answer a short questionnaire (just some run-of-the-mill pandemic questions, you know how it is). Now you’re ready to come and hang out with us inside!
You’re our #1 customer
Once you’re in, we’ll make you feel like the superstar that you are (partly in that we will be so diligent about keeping a 2-meter distance that you will feel like we are slightly intimidated but very admiring fans). Depending on your needs, our greeter will either introduce you to one of our opticians for a fitting or adjustments, or to one of our stylists, who’ll walk you through our styles. If you’re at BonLook for a styling session, you’re in for a treat. You’ll get assigned to a VIP station where you can sit and relax while your stylist brings over everything you want to try on! They’ll provide professional advice and assist you in finding the right style, fit, and size, even helping you sort your faves and maybes in practical trays.
Keeping it squeaky clean
It bears repeating that the health of our customers and employees is our very first priority. It should go without saying (but here we go nonetheless) that we sanitize and disinfect every surface, station, tray, and frame (specifically, our glasses are cleaned in an optimized 3-step process) between all visits. On top of that, we also make sure to clean all surfaces at least every two hours.
You’ve found the one
You have been united with your ideal glasses. What happens next? This is the part where our opticians get to work their magic, taking measurements to cater to your optical needs. Not sure if we’re overdoing it here, but just know that after every single guest, our opticians’ equipment and tools are sanitized to help ensure everyone’s safety!
For so many of us, eyewear is a necessity – so at BonLook, we do everything in our power to make you feel comfortable and safe in accessing optical services. Go ahead and book your appointment!